ISO 20000-1
Process
Total
ISO/IEC 20000-1 is the internationally recognized standard for IT Service Management (ITSM) management systems. The standard sets out the requirements to ensure that the IT services of an organisation operate consistently, in high quality and according to customer expectations. ISO/IEC 20000- 1 is recommended in particular for enterprises that provide IT services to internal or external customers and want to demonstrate the reliability, transparency and continual improvement of their services.
What is ISO/IEC 20000-1?
ISO/IEC 20000-1 is a process-driven management system covering the entire life cycle of IT services:
Planning services
introduction
Operation
monitoring
development
incident and problem management
change management
configuration management
service level management
handling suppliers
risk management
supporting business continuity.
The purpose of the standard is to ensure that IT services are stable, predictable and continuously developed.
Who It Is For
For whom is ISO/IEC 20000-1 certification recommended?
The standard is recommended for all organisations providing IT services such as:
IT service companies
system operators
cloud service providers
Data centres
hosting service providers
software development companies
management service provider (MSP) enterprises
Outsourcing providers
internal IT organisations of large companies
financial and telecommunications service providers
IT organisations of public institutions
Benefits of ISO/IEC 20000-1 certification
The certified management system provides a number of business advantages:
higher service standard
transparent and regulated IT processes
faster incident management
less loss of service
higher customer satisfaction
improved risk management
more efficient resource use
easier compliance with contractual requirements
competitive advantage for public procurement and tenders
continual improvement approach
Are you interested in a detailed offer?
Are you interested in a detailed offer?
Request a Quote →The certification process usually consists of the following steps
01
The duration of the audit is influenced by several factors
Number of employees
complexity of IT services
Number of sites
the technologies used
involvement of subcontractors
the maturity of the management system.
For smaller organisations, the audit may typically be 1-3 audit days, longer than larger or more complex organisations.
1-3
audit day for small and medium-sized enterprises
audit day for small and medium-sized enterprises
How much for ISO/IEC 20000-1 certification?
The certification fee shall be determined by several factors:
for integrated audit, the other standards.
Why choose Clearlake Consulting Kft?
Benefits
internationally recognized accredited certificate
quick administration
competitive prices
Hungarian-language contact person
more than 10 years of audit experience
possibility of remote
Flexible appointment
Are you interested in a detailed offer?
Request a Quote →support throughout the whole certification process
Are you interested in a detailed offer?
Frequently Asked Questions
The certificate shall be valid for a period of three years during which an annual supervisory audit shall be carried out.
Yes. In many cases, the audit may be conducted in whole or in part online.
Yes. ISO/IEC 20000- 1 can be specially integrated with ISO 9001, ISO/IEC 27001, ISO 22301 or ISO/IEC 27701.
Depending on the organisation's preparedness, the certification process may be completed within a few weeks. Request a quote. If your organisation wishes to obtain ISO/IEC 20000-1 certificate, contact us. Our experts will help you choose the appropriate certification process and accompany you to a successful certification. Request a quote today and strengthen the reliability of your organisation's IT services with accredited ISO/IEC 20000-1 certification.
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